FAQ

General Questions

How to get discount coupons ?

A: Ethnic E Mall notifies to customers about any promotional activity on the site through mail and you can get this on website.

If I want to return the product I have purchased, what do I do?

A : If you are not 100% satisfied with the product you have purchased from www.ethnicemall.com, you can return the same within 7 days (returns are accepted only if return request is given within 48 hours of product delivery) from the purchase.

If I don’t like the product I purchased, can I get a replacement?

A : You can Contact Us @ +91 9999999999 (10AM – 6PM IST) or email us at care@ethnicemall.com and we will replace your purchase.

How do I order a product that has gone “Out of Stock”?

A : Unfortunately, your chosen product is not available, but you can mail us at care@ethnicemall.com and we will let you know once it is available for sale.

How do I write a Review on a product?
A : You can write a review on any product in these simple steps:

Click on any product,  you will see a button titled “Be the first to review this product” in right upper corner.

Enter Name, Summary of your review, image code, and then Submit Review.

I need assistance. How can I get it?

A : We Care for you and are here to help you.

You can choose to :

Call Us @ +9199999999 (10AM – 6PM IST)

Mail us at care@ethnicemall.com. We will respond to your mail as soon as possible. Our email support is available 365 days a year

Payment Information

What are the available “Payment Modes” on your site?

A : The available “Payment Modes” are

Credit Card

Debit Card

Net Banking

Cash On Delivery (only for Indian customers)

Will it be safe if I use my Credit Card on your site?

A : Yes! Ethnicemall.com understands that you want your personal information safe to be safe and it is very important to you. We use a wide range of electronic security measures and devices to protect your data and information from unauthorized access. This website is completely secured.

Will it be safe it I use my Debit Card on your site?

A : Yes! Ethnicemall.com understands that your personal data if important to you. We ensure there is no breach and violation in the rules and regulations set for Online Payment Security.

Do you have “Cash on Delivery” option as a mode of payment?

A : Yes, we offer COD or Cash On Delivery service as well for our customer’s convenience and better experience

Do you ship internationally?

A : YES, we ship all across the World.